FAQ

Creating an account at Prime Scratch Cards Casino is quick and straightforward. Start by clicking the "Sign Up" or "Register" button on our homepage. You'll need to provide some basic information including your full name, email address, date of birth, and contact details. Choose a secure password that includes a mix of letters, numbers, and special characters.After completing the registration form, you'll need to verify your email address by clicking on the link sent to your inbox. This verification step is important for security purposes and to confirm your identity.Once your email is verified, you can log in to your account and complete your profile by providing any additional required information. At this point, you're ready to make your first deposit and start enjoying our wide selection of scratch cards and casino games. The entire process typically takes less than five minutes, allowing you to jump right into the action.

Prime Scratch Cards Casino offers an exciting welcome package for new players. When you sign up and make your first qualifying deposit of at least €10, you'll receive 40 free scratch cards for the popular 7 Piggies 5,000 game. Each scratch card is worth €0.25, giving you plenty of opportunities to win right from the start.Additionally, we offer a generous 100% match bonus up to €200 on your first deposit. This means if you deposit €200, you'll get an additional €200 in bonus funds, giving you €400 to play with.For players who want to test our platform before making a deposit, we occasionally offer a $5 no-deposit bonus. This allows you to try out selected games without risking your own money.All bonuses come with wagering requirements that must be met before you can withdraw any winnings. The standard requirement is 35x for the deposit match bonus and 60x for winnings from the free scratch cards. Make sure to check the specific terms and conditions for each promotion to understand all requirements.

Yes, Prime Scratch Cards Casino occasionally offers no deposit bonus codes to new players. Currently, you can use the bonus code "20FREE" to receive 20 free scratch cards or games after creating your account. This no deposit offer allows you to try out our platform without making an initial investment.The no deposit bonus typically comes with a 50x wagering requirement, and winnings are usually capped at £100. These free games must be used within a specific timeframe, often 24 hours after claiming the bonus.We regularly update our promotional offers, so it's worth checking our promotions page or subscribing to our newsletter to stay informed about the latest no deposit bonus codes. These codes are an excellent way to explore our game selection and potentially win real money without any financial risk.Remember that while no deposit bonuses are a great way to start, they do come with specific terms and conditions that must be followed to withdraw any winnings.

Prime Scratch Cards Casino offers multiple secure payment methods to accommodate players from various regions. For deposits, you can use credit cards (Visa, MasterCard), e-wallets (Neteller, Skrill, ecoPayz), prepaid cards (PaySafeCard), and bank transfer options like Trustly.To make a deposit, log into your account, navigate to the cashier section, select your preferred payment method, enter the amount you wish to deposit, and follow the on-screen instructions. The minimum deposit amount is typically €10, though this may vary depending on your chosen payment method. Deposits are processed instantly, allowing you to start playing immediately.For withdrawals, log into your account, go to the cashier section, select "Withdrawal," choose your preferred payment method, enter the amount you wish to withdraw, and confirm the transaction. Withdrawal processing times vary by method: e-wallets typically process within 24-48 hours, while credit card and bank transfers may take 3-5 business days. The minimum withdrawal amount is usually €10, with a maximum limit depending on your VIP status and payment method.Prime Scratch Cards Casino supports multiple currencies including USD, EUR, GBP, CAD, AUD, SEK, and ZAR, making it convenient for international players.

Wagering requirements are conditions attached to bonuses that specify how many times you need to bet the bonus amount before you can withdraw any winnings. At Prime Scratch Cards Casino, standard wagering requirements range from 35x to 60x depending on the specific promotion.For example, if you receive a €10 bonus with a 35x wagering requirement, you'll need to place bets totaling €350 (€10 x 35) before you can withdraw any winnings generated from that bonus. It's important to note that not all games contribute equally to meeting these requirements. Typically, slots contribute 100% of your wager amount, while table games like blackjack might only contribute 10-20%.For free scratch cards or no deposit bonuses, the wagering requirement often applies to the winnings rather than the bonus amount itself. For instance, if you win €20 from your free scratch cards and the requirement is 60x, you'll need to wager €1,200 (€20 x 60) before withdrawing those winnings.Wagering requirements have time limits, usually between 7 and 30 days. If you don't meet the requirements within this timeframe, the bonus and any associated winnings will expire. Always check the specific terms for each promotion to understand exactly what's required.

Yes, Prime Scratch Cards Casino is fully optimized for mobile play across all devices. Our mobile platform works seamlessly on iOS and Android smartphones and tablets, with no app download required. Simply visit our website through your mobile browser, and you'll be automatically directed to our mobile-optimized site.The mobile version offers nearly all the same features as our desktop site, including account management, deposits and withdrawals, access to bonuses and promotions, and customer support. Our extensive game library is also available on mobile, with games from top providers like NetEnt, Playtech, and Evolution Gaming specifically designed for touchscreen play.The mobile interface is intuitive and user-friendly, with easy navigation and quick loading times. Games automatically adjust to your screen size and orientation for optimal viewing. Touch controls are responsive and well-designed, ensuring a smooth gaming experience whether you're playing scratch cards, slots, or live dealer games.For the best experience, we recommend using a stable internet connection, preferably Wi-Fi, and keeping your device's browser updated to the latest version.

Prime Scratch Cards Casino offers an extensive selection of games beyond just scratch cards. Our diverse portfolio includes hundreds of slots, table games, live dealer options, and specialty games from 22 leading software providers.Our scratch card selection features various themes and prize levels, perfect for players looking for instant-win opportunities. For slot enthusiasts, we offer everything from classic 3-reel games to modern video slots with innovative features from providers like NetEnt, Playtech, and Pragmatic Play.Table game fans can enjoy multiple variants of blackjack, roulette, baccarat, and poker. Our live dealer section, powered primarily by Evolution Gaming, delivers an authentic casino experience with professional dealers streaming in real-time.Some of our most popular game providers include:NetEnt (known for slots like Starburst and Gonzo's Quest)Playtech (offering both slots and progressive jackpot networks)Evolution Gaming (specializing in live dealer games)Play'n GO (creators of innovative slot titles)Red Tiger Gaming (known for daily jackpot games)Pragmatic Play (offering slots and live casino options)New games are added regularly, ensuring there's always something fresh to try. All games are tested for fairness by independent agencies, guaranteeing random and fair outcomes for all players.

Yes, Prime Scratch Cards Casino operates under a valid gambling license issued by reputable regulatory authorities. This licensing ensures that we adhere to strict standards regarding player protection, fair gaming, and responsible gambling practices.Our casino is required to implement stringent security measures to protect player data and financial transactions. All games on our platform use certified random number generators (RNGs) that are regularly tested by independent auditors to ensure fair and random outcomes for all players.The regulatory framework we operate under requires us to verify the identity of our players through Know Your Customer (KYC) procedures. While this may seem cumbersome, it's an important step in preventing fraud, money laundering, and underage gambling.As a licensed operator, we're also committed to promoting responsible gambling. We provide tools such as deposit limits, self-exclusion options, and reality checks to help players maintain control over their gaming habits.You can verify our licensing information at the bottom of our website homepage. This transparency is part of our commitment to providing a safe, secure, and fair gaming environment for all our players.

The Know Your Customer (KYC) verification process is a standard security procedure required by gambling regulations to confirm your identity and protect both you and our casino. This process typically becomes necessary when you request your first withdrawal or when your cumulative deposits reach a certain threshold.To complete KYC verification, you'll need to provide:Proof of identity - A clear copy of your passport, driver's license, or national ID cardProof of address - A recent utility bill, bank statement, or official government letter (dated within the last 3 months)Proof of payment method - A photo of your credit/debit card showing the last four digits (front only) or a screenshot of your e-wallet accountYou can upload these documents directly through your account dashboard in the "Verification" section. Our security team typically reviews and approves documents within 24-48 hours, though it may take longer during busy periods.KYC verification is necessary to prevent fraud, money laundering, and underage gambling. It also ensures that withdrawals are paid to the rightful account holder. While we understand it might seem inconvenient, this process is a one-time requirement that helps maintain a secure gaming environment for everyone.

If you encounter technical issues while playing at Prime Scratch Cards Casino, there are several troubleshooting steps you can take before contacting customer support:For games freezing or not loading properly:Clear your browser cache and cookiesTry using a different browser (Chrome, Firefox, Safari)Ensure your internet connection is stableDisable any ad-blockers or VPN servicesUpdate your browser to the latest versionRestart your deviceFor payment-related issues:Verify your card details are entered correctlyCheck that your payment method isn't blocked for online gamblingEnsure you have sufficient funds in your accountTry an alternative payment methodIf you're experiencing login problems:Use the "Forgot Password" feature to reset your credentialsCheck that caps lock isn't enabledEnsure cookies are enabled in your browser settingsTry logging in from a different deviceFor mobile-specific issues:Make sure your device meets the minimum system requirementsUpdate your operating system to the latest versionClose other apps running in the backgroundTry switching between Wi-Fi and mobile dataIf these steps don't resolve your issue, please contact our support team via live chat or email at support@primescratchcards.com with details about the problem, including any error messages, the device you're using, and when the issue occurred.

Prime Scratch Cards Casino is committed to promoting responsible gambling and offers several tools to help players maintain control over their gaming activities. We believe gambling should be enjoyable entertainment, not a source of financial or emotional stress.Our responsible gambling features include:Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit into your account. These limits can be adjusted, though any decreases take effect immediately while increases require a cooling-off period.Session reminders: Configure notifications that alert you when you've been playing for a specific amount of time, helping you keep track of your gaming sessions.Self-exclusion options: Temporarily or permanently block access to your account if you feel you need a break from gambling. Self-exclusion periods range from 24 hours to 5 years.Reality checks: Receive periodic pop-up notifications showing how long you've been playing and your net wins or losses during that session.Account history: Access detailed records of your playing activity, deposits, withdrawals, and bonus usage to help monitor your gambling habits.Self-assessment tools: Take our optional questionnaire to evaluate if your gambling behavior shows signs of becoming problematic.To access these tools, visit the "Responsible Gambling" section in your account settings. We also provide links to professional gambling support organizations that offer free, confidential advice and counseling services.

Prime Scratch Cards Casino offers multiple ways to get in touch with our customer support team, ensuring you can always receive assistance when needed. Our support representatives are knowledgeable, friendly, and committed to resolving your issues promptly.The most efficient way to contact us is through our live chat service, available directly on our website. Live chat support is available 24/7, allowing you to connect with a representative instantly at any time of day or night. This option is ideal for urgent matters or questions that require immediate attention.For less time-sensitive inquiries or more detailed issues, you can email us at support@primescratchcards.com. Our team typically responds to email inquiries within 24 hours, though often much sooner. When emailing, please include your username and any relevant details about your query to help us assist you more efficiently.Before contacting support, you might want to check our FAQ section, which covers many common questions and issues. This can often provide an immediate answer without having to wait for a response.Our support team can assist with account-related questions, deposit and withdrawal inquiries, bonus information, technical issues, and any other concerns you might have about your experience at Prime Scratch Cards Casino. All communication with our support team is confidential and secure.